Please email us at firstname.lastname@example.org if you are not satisfied with your products so that we can resolve any issues.
You may be required to provide proof of purchase and the business name from which you purchased the product.
When returning product please include the return form you will be issued and ensure the product is in the original packaging. Products need to be sent back to Skin Juice in a post box, not a satchel, with sufficient packaging to ensure the product is not damaged during shipment. If products are returned damaged, you may not be eligible for a refund or exchange.
We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit.
Please send to:
4 Elwell Close
Beresfield NSW 2322
Please note that all claims will be honoured at the discretion of Skin Juice.
Refunds will be processed via the same payment method that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any. Please note, the value of the returned item may change due to any promotions or discounts applied to the order including but not limited to shipping discounts. We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.