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Terms & Conditions

General Terms & Conditions:

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods. We look forward to seeing you again when you are over 18.

We are: Skin Juice Pty Ltd

Our address is: 81 Camfield Drive, Heatherbrae, NSW, 2324

You are: a visitor to Our Website / our customer

The terms and conditions:

Definitions

In this agreement:

“Carrier”

means any person or business contracted by us to carry Goods from us to you.

“Consumer”

means any individual who, in connection with this agreement, is acting for a purpose which is outside this business.

“Content”

means any content in any form published on Our Website by us or any third party with our consent.

“Goods”

means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website”

means any website of ours, and includes all web pages controlled by us.

"Post"

means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

Interpretation

In this agreement unless the context otherwise requires:

  • A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
  • These terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
  • Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
  • Except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.
  • In this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
  • The headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
  • A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
  • In any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of $50 per hours’ management time of the indemnified party.
  • These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
  • This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

Our contract with you

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

Acceptance of your order

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.

If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

  • accept the alternatives we offer;
  • cancel all or part of your order.

Price and Payment

The Price is as set out in the order.

It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.

Prices include goods and services tax (“GST”). If you show by your delivery address that you reside outside the Commonwealth of Australia, GST will be deducted at the payment point.

Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian dollar will be borne by you.

If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.

The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.

If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than working 15 days from the date when we accept that repayment is due.


Security of your credit card

We take care to make Our Website safe for you to use.

Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

Delivery and pick up

Goods are delivered within 10 days to Australian addresses from the day you place an order to purchase the Goods.

Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery or it will be taken to your nearest collection point depending on the Carrier.

If you're not at home and Authority to Leave has not been selected, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card. Please note that your MyPost account settings will also override any ATL/Signature settings chosen at checkout on the Skin Juice website.

If we are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

We may deliver the Goods in instalments if they are not all available at the same time for delivery.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us, unless Authority to Leave (ATL) has been selected in which case you will assume responsibility once they have been dropped off.

All Goods must be signed for on delivery, unless ATL has been selected on checkout, by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity.

Goods are sent by standard post. We will send you a message by email to tell you when we have despatched your order.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. We are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

ATL

If Authority to Leave (ATL) has been selected when you place your order you then assume all responsibility of the items once they have been delivered by the courier. We will not be responsible for reimbursing or replacing any items that are lost, stolen or damaged as a result.

We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. A cheque on arrival is not acceptable.

If you pick up Goods from our premises then:

  • We will not be able to assist you in loading heavy items;
  • Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
  • You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

Foreign taxes and duties

If you are not in the Commonwealth of Australia, we have no knowledge of, and no responsibility for, the laws in your country.

You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Liability for subsequent defects

We will repair or replace Goods which fail to comply with the provisions of the Competition and Consumer Act 2010 or which show a defect. If you claim that the item is defective, the following conditions apply:

  • The defect must be reported to us within [four weeks] of becoming apparent;
  • The defect results only from faulty design or manufacture;
  • You have returned the defective Goods or parts to us if we have so requested.
  • If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

Goods returned

See Returns Policy.

Disclaimers

The law differs from one country to another. This paragraph applies so far as the applicable law allows.

All the conditions, warranties or other terms implied by the law of any country other than the Commonwealth of Australia are excluded from this agreement to the extent permitted by law.

We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

We give no warranty and make no representation, express or implied, as to:

  • The quality of the Goods;
  • Any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
  • The correspondence of the Goods with any description;
  • The adequacy or appropriateness of the Goods for your purpose;
  • The truth of any Content on Our Website;
  • Non-infringement of any right.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.

Your account with us

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

  • Be malicious or defamatory;
  • Consist in commercial audio, video or music files;
  • Be illegal, obscene, offensive, threatening or violent;
  • Be sexually explicit or pornographic;
  • Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
  • Give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
  • Solicit passwords or personal information from anyone;
  • Be used to sell any goods or services or for any other commercial use;
  • Include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
  • Link to any of the material specified above, in this paragraph;
  • Send age-inappropriate communications or Content to anyone under the age of 18.


Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

  • Hyperlinks, other than those specifically authorised by us;
  • Keywords or words repeated, which are irrelevant to the Content Posted;
  • The name, logo or trademark of any organisation other than yours;
  • Inaccurate, false, or misleading information.

How we handle your Content

Our privacy policy is strong and precise. It complies fully with current law.

If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.

Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.

We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.

You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1968.

Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

Please notify us of any security breach or unauthorised use of your account.

If you choose to offer us ideas or text for improvement of our Service, of any sort, whether invited or volunteered, you are deemed to have granted us a licence to use it in the terms set out at sub paragraph above.

Removal of offensive Content

For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

If you are offended by any Content, the following procedure applies:

  • Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
  • We shall remove the offending Content as soon as we are reasonably able;
  • After we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
  • We may re-instate the Content about which you have complained or not.


In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

  • Modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
  • Link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
  • Download any part of Our Website, without our express written consent;
  • Collect or use any product listings, descriptions, or prices, without our express written consent;
  • Collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
  • Aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
  • Share with a third party any login credentials to Our Website.

Despite the above terms, we now grant a licence to you to:

  • Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
  • You may copy the text of any page for your personal use in connection with the purpose of Our Website.

Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

  • Your failure to comply with the law of any country;
  • Your breach of this agreement;
  • Any act, neglect or default by any agent, employee, licensee or customer of yours;
  • A contractual claim arising from your use of the Goods;
  • A breach of the intellectual property rights of any person.

Intellectual Property

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person, without our express written consent;

Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

Miscellaneous matters

When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.

If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

  • If delivered by hand: on the day of delivery;
  • If sent by post to the correct address: within 72 hours of posting;
  • If sent by email to the address from which the receiving party has last sent email: within 24 hours if no notice of non-receipt has been received by the sender.

In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

This agreement does not give any right to any third party.

Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.

In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

The validity, construction and performance of this agreement shall be governed by the laws of the State of NSW.

E Gift Card Terms and Conditions:

Skin Juice E Gift Cards are valid for 3 years from purchase and are only redeemable online at skinjuice.com.au and cannot be redeemed through other stockists.

Gift Cards are not able to be purchased with Gift Cards.

E Gift cards are non-refundable and cannot be exchanged for cash, however please contact hello@skinjuice.com.au if you have any questions.

Discount codes, rewards and store credit are not able to be used to purchase Gift Cards.

Gift Card will be emailed instantly to email address used when checking out.

If Direct Deposit has been used as your payment method, your e-Gift card will be sent when payment is received (payments are monitored Monday-Thursday 9am-5pm, excluding days that are Public Holidays in NSW).

Please enter your e-gift code at check out to redeem.

Purchases of e-gift cards are excluded from the order total to receive free shipping as they are not a shipped item.

Store credit terms and conditions:

Store credit cannot be used to purchase an e-gift card. Store credit only redeemable online at www.skinjuice.com.au. Store credit expiry stated on the same email that notified of receiving the store credit.

Discount code terms and conditions:

All codes are one use per person unless otherwise specified.

Discount codes cannot be used in conjunction with any other offer or promotion and may be suspended during promotional periods. Sample packs may also be excluded from any discounts and promotional offers.

Only one code can be used per order.

Most discount codes are valid for 3 months from the date of issue unless otherwise specified.

Skin Juice has the right to cancel, change or suspend any promotion or discount code at any time without notice and in its sole discretion.

Gift with purchase terms and conditions:
Must spend minimum purchase in one single transaction. Free gift cannot be swapped for alternative products or redeemed for cash or credit. No refund or exchange on free gifts. Only while stocks last. Minimum spend excludes purchase of gift cards and freight. Only 1 free gift per qualifying order. Cannot be used in conjunction with any other offer.

Customer Reviews Terms and Guidelines:

We request and include reviews on our website to help other customers to make educated and informed product decisions.

As such we ask that your reviews adhere to the following Terms and Guidelines, and that you only submit reviews that are informed and fair accounts of the product.

Just like nature, natural products can take time and we therefore request that you have used the product for more than a week and try to reach out for more information first if there is a problem.

Skin Juice will moderate and try to publish as many review content submissions as possible, but it does not guarantee that all review submissions will be published.

Our system is unable to process and publish reviews for service-based features and functions of our website, including but not limited to Pick + Mix, Build a Gift and Skin Consultations

Skin Juice will not edit words or phrases, therefore any review containing the smallest amount of unacceptable content or information may be removed or not included on our site. This includes reviews that:

  • are not an informed account of the product;
  • are irrelevant to the product;
  • have been compiled based on using the product incorrectly, including but not limited to using the product against the intended purpose or not as per product instructions;
  • are not product specific or contain comments about other products that are not connected to the assigned product;
  • are not a reflection of your own opinion or incorporates hearsay, or subjective material from another party;
  • are based on an isolated or allergic reaction to the product;
  • are in relation to a product that you have not purchased (including free gifts, promotional items etc);
  • are unduly malicious, misleading, or not factual;
  • contain profanities, racist, sexist slurs, or are defamatory, harmful or offensive in any context;
  • mention any other brands, companies, websites, etc.;
  • Non-original content, including mentions or references to other trademarked, copyright protected or proprietary material;
  • Include statements pertaining to delivery, availability, careers or customer service (please contact us directly if you have specific feedback or queries).

By submitting any review content to Skin Juice Pty Ltd you, as the Customer accept, and agree to abide by, the following terms and conditions:

  • you understand you are participating in a public forum and that your content will be available to others;
  • you are at least 16 years old, and if you are a minor, that you have obtained the consent of your parent or legal guardian to submit the content and agree to these Terms and Guidelines;
  • you must be the sole author and owner of the intellectual property rights of the content supplied;
  • all "moral rights" that you may have in such content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the content that you submit;
  • all content that you post is relevant and accurate (where it states facts) and genuinely held (where it states opinion); and
  • use of the content you supply does not violate these Terms and Guidelines and will not cause any damage, loss or injury to anyone. You further represent and warrant that you shall not submit any content:
    • that is known by you to be false, inaccurate or misleading;
    • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, or violates any law, statute or regulation.
    • that is, or may reasonably be considered to be, obscene, defamatory, libelous, hateful, racially or religiously biased, offensive, unlawfully threatening or unlawfully harassing to anyone;
    • that is likely to harass, upset, embarrass, alarm or annoy any other person;
    • that impersonates any person, or misrepresents your identity or affiliation with any person;
    • that includes any information that references other websites, addresses, email addresses, contact information, phone numbers or other personally identifiable information in respect of any individual; or
    • that contains any computer viruses, worms or other potentially damaging computer programs or files.

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Star Quencher's lightweight formula provides a big burst of juicy hydration without the heavy feeling. This means it provides all-day protection while also allowing your skin to breathe.
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Perfect for sensitive skin types, this gentle day moisturiser will to help ease irritation, leaving the skin cool and calm.

Shop 50ml and 15ml Mini Squeeze Star Quencher today - link in bio.

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Sensitivity explained:

Sensitivity in skin doesn't always present as obviously red, inflamed or irritated skin.

When sensitive skin is balanced, the outer layer of our skin (called the lipid barrier) is intact, and inflammation and irritation should all be under control. If it becomes compromised that's when we notice changes - like redness, tight skin, shiny skin, excess oil or breakouts.

These changes are a consequence of the sensitivity. For example, your skin may have been stripped of its natural protective oils which then in turn causes it to produce more oil and lead to breakouts.

By treating the sensitivity first and working to get the skin balanced your skin function improves and a lot of these other signs such as breakouts start to reduce in appearance as well.

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Skin Juice acknowledges the Traditional Owners of the land, and recognise their continuing connection to land, waters and culture. We pay our respects to Elders past, present and emerging.