Privacy Policy
OVERVIEW:
Skin Juice (“Skin Juice,” “we,” “us,” or “our”) takes the privacy of your information seriously. Please read the following privacy policy to better understand what information our website (www.skinjuice.com) (the “Site”) collects and uses about you and how it handles this information.
We will not use or share your information with any person or entity, except as described in this Privacy Policy.
Our policy complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please let us know.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:
Information collected by the site to conduct transactions:
We will collect the information required to perform any transaction requested by you, including registering for a Skin Juice account, subscribing to a mailing list or our newsletter, participating in promotions, purchasing products offered on our site,
responding to questions or comments you may have and for any other purposes with your consent. This information may include information such as, among other items, your name, shipping address, billing information, email address, telephone number, credit card information or other payment information. When you make a purchase or otherwise utilize the our site, we may need to provide your information, including the information indicated above, to certain third-party service providers. Such third-party service providers include Shopify.com (“Shopify”), shipping companies, parties used in the sending of postal mail or emails, accounting and record keeping functions, dvertisements and other web-based services. Your information is disclosed to such third-party service providers only as necessary and solely complete the transaction for which they have been engaged by us. Such
third-party service providers will have access to your information for the limited purpose of completing their intended function, but they may not use it in connection with or for any other purpose.
Other information collected by the site:
Our website automatically collects information as you navigate through the site. Information collected automatically may include Internet Protocol addresses, details relating to your use of our site and information collected through cookies and other tracking technologies. This information collected is generally statistical data and does not identify you specifically. This information is used by us to improve our site and to deliver better service to users of the Skin Juice website and products.
Use of information collected by the website:
The information we collect is used to provide a variety of services and improvements for our customers. The data is used to process your purchases, send you opted in promotional materials, create and manage
your online account, effectively respond to your inquiries and questions, communicate with you about our social networks, events,
promotions, request feedback, and provide surveys. We also use the information to notify you about changes to our website, products and the services we provide to our customers. We do not sell or provide your information for third-party direct marketing purposes. We respect our customer's data.
SHOPIFY
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Shopify processes your data when you visit and make purchases on our store, including to provide services based on your interactions with other merchants and with Shopify.
Your information will be shared with Shopify and other third parties that may be located in other countries, in order to provide services, including those that incorporate data from your interactions with other merchants and with Shopify.
If you would like to know more about how Shopify handles or processes your data, you can review there privacy policy - Shopify's Consumer Privacy Policy
Financial information relating to your credit cards :
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal / Afterpay / Stripe/ Shopify. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
Credit reference:
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Business and personal information:
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
- To provide you with the services which you request;
- For verifying your identity for security purposes;
- For marketing our services and products;
- Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep information that forms part of our business record for a minimum of six years. That is also the period within which our tax-collecting authorities may demand to know it. It may also be used in some way to support a claim or defense in court.
Your domain name and e-mail address:
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances,
divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
- To correspond with you or deal with you as you expect;
- In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
- To send you news about the services to which you have signed up;
- To tell you about other of our services or services of sister websites.
Information you post on our website:
Information you send to us by posting to a forum or blog may be stored on our servers. We do not specifically use that information
except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
Third party content:
Our web site is a publishing medium
in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to
make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information we obtain from third parties:
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
Content you provide to us with a view to be used by third party:
If you provide information to us with a view to it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to a wide audience, we have no control to how it is used.
Cookies:
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to
provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site
(they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
- To record whether you have accepted the use of cookies on our web
site. This is solely to comply with the law. If you have chosen not to
accept cookies, we will not use cookies for your visit, but
unfortunately, our site will not work well for you; - To allow essential parts of our web site to operate for you;
- To operate our content management system;
- To operate the online notification form - the form that you use to
contact us for any reason. This cookie is set on your arrival at our web
site and deleted when you close your browser; - To enhance security on our contact form. It is set for use only
through the contact form. This cookie is deleted when you close your
browser; - To collect information about how visitors use our site. We use the
information to improve your experience of our site and enable us to
increase sales. This cookie collects information in an anonymous form,
including the number of visitors to the site, where visitors have come
to the site from, and the pages they visited; - To record that a user has viewed a webcast. It collects information
in an anonymous form. This cookie expires when you close your browser; - To store your personal information so that you do not have to
provide it afresh when you visit the site next time. This cookie will
last for 90 days.
Sending a message to our support system:
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record all the information included with your request, including your name and email address, and our reply in order to increase the efficiency of our business.
Complaining:
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.
We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Job application and employment:
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Re-marketing:
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.
Affiliate information:
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our
relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
Use of site by children:
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.
Disclosure to Government and their agencies:
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
Compliance with the law:
This confidentiality policy has been compiled so as to comply with Australian law, the primary jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
Review or update personally identifiable information:
At any time, you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Removal of your information:
If you wish us to remove personally identifiable information from our web site, you may contact us at hello@skinjuice.com.au
To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Complaints procedure:
If you have a complaint about how we are collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your
privacy has been interfered with and how you believe your complaint
should be resolved.
We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
How you can contact us:
Emailing: hello@skinjuice.com.au
Sending a letter to us at:
Skin Juice
Attn: Privacy Officer
81 Camfield Drive
Heatherbrae, NSW, 2324
OAIC contact details:
Officer of the Australian Information Commissioner (OAIC)
Email: enquiries@oaic.gov.au
Change in Privacy Policy:
As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.
If you have any questions regarding the privacy policy, please contact us as per the contact details above.
