If you are not satisfied with your products, please email us at firstname.lastname@example.org and we will happily work with you to find a solution.
The returns process for goods due to a change of mind or incorrect product selection need to be actioned by the customer with Skin Juice no later than 14 days from the date the order was placed. All other returns will be actioned in line with Australian Consumer Law so long as the problem has been raised within a reasonable and fair amount of time.
You may be required to return the product, provide proof of purchase, and the business name from which you purchased the product.
When returning a product, please ensure the product is in the original packaging. Products need to be sent back to Skin Juice in a post box, not a satchel, with sufficient packaging to ensure the product is not damaged during shipment. If products are returned damaged, you may not be eligible for a refund or exchange.
If asked to return a product, we will provide you with a link to our Australia Post booking portal. Returns due to change of mind or incorrect product selection will have a freight cost of $10 deducted from their final credit or refund.
Please note that all claims will be honoured at the discretion of Skin Juice and confirmed with the customer via their chosen email address.
Refunds will be processed via the same payment method that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any. Please note, the value of the returned item may change due to any promotions or discounts applied to the order including but not limited to shipping discounts. We will do our best to process returns within 5 business days of receipt. Credits will be issued as voucher codes to be redeemed through our website and any refunds will be issued to the original form of payment.