Free express shipping for AU orders $250+

Down
Skin Juice
Account

Returns

RETURNS POLICY

If you are not satisfied with your products, please email us at hello@skinjuice.com.au and we will happily work with you to find a solution.

The returns process for goods due to a change of mind or incorrect product selection need to be actioned by the customer with Skin Juice no later than 14 days from the date the order was placed. All other returns will be actioned in line with Australian Consumer Law so long as the problem has been raised within a reasonable and fair amount of time.

You may be required to return the product, provide proof of purchase, and the business name from which you purchased the product.

When returning a product, please ensure the product is in the original packaging. Products need to be sent back to Skin Juice in a post box, not a satchel, with sufficient packaging to ensure the product is not damaged during shipment. If products are returned damaged, you may not be eligible for a refund or exchange.

If asked to return a product, we will provide you with a link to our Australia Post booking portal. Returns due to change of mind or incorrect product selection will have a freight cost of $10 deducted from their final credit or refund.

Please note that all claims will be honoured at the discretion of Skin Juice and confirmed with the customer via their chosen email address.

Refunds will be processed via the same payment method that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any. Please note, the value of the returned item may change due to any promotions or discounts applied to the order including but not limited to shipping discounts. We will do our best to process returns within 5 business days of receipt. Credits will be issued as voucher codes to be redeemed through our website and any refunds will be issued to the original form of payment.

Join our mailing list

to get $5 off your first purchase!

Plus you’ll receive updates on product launches and offers, along with tips on how to keep your skin smiling.

Tick
Tick

Let me know when there's a fresh batch.

Enter your email below and you will receive an email once this item is back in stock.

Tick
Tick
Tick

Star Quencher's lightweight formula provides a big burst of juicy hydration without the heavy feeling. This means it provides all-day protection while also allowing your skin to breathe.
⠀⠀⠀
Perfect for sensitive skin types, this gentle day moisturiser will to help ease irritation, leaving the skin cool and calm.

Shop 50ml and 15ml Mini Squeeze Star Quencher today - link in bio.

Need some help with your skincare routine?

We'd love to help! Tell us what you would like to know and someone from our team will get in contact.

Tick
Tick
Tick

Sensitivity explained:

Sensitivity in skin doesn't always present as obviously red, inflamed or irritated skin.

When sensitive skin is balanced, the outer layer of our skin (called the lipid barrier) is intact, and inflammation and irritation should all be under control. If it becomes compromised that's when we notice changes - like redness, tight skin, shiny skin, excess oil or breakouts.

These changes are a consequence of the sensitivity. For example, your skin may have been stripped of its natural protective oils which then in turn causes it to produce more oil and lead to breakouts.

By treating the sensitivity first and working to get the skin balanced your skin function improves and a lot of these other signs such as breakouts start to reduce in appearance as well.

Thanks for joining our mailing list!
Use the code ROUTINE15 to receive 15% off your order

Rewards History

Date
Action
Points
Status
Keep ShoppingGo to Cart
Logo

Join our mailing list

Tick
Tick

© 2024 Skin Juice

Secure payment options:

Paypal
Afterpay

Skin Juice acknowledges the Traditional Owners of the land, and recognise their continuing connection to land, waters and culture. We pay our respects to Elders past, present and emerging.