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Returns

RETURNS POLICY

If you are not satisfied with your products, please email us at hello@skinjuice.com.au and we will happily work with you to find a solution.

The returns process for goods due to a change of mind or incorrect product selection need to be actioned by the customer with Skin Juice no later than 14 days from the date the order was placed. All other returns will be actioned in line with Australian Consumer Law so long as the problem has been raised within a reasonable and fair amount of time.

You may be required to return the product, provide proof of purchase, and the business name from which you purchased the product.

When returning a product, please ensure the product is in the original packaging. Products need to be sent back to Skin Juice in a post box, not a satchel, with sufficient packaging to ensure the product is not damaged during shipment. If products are returned damaged, you may not be eligible for a refund or exchange.

If asked to return a product, we will provide you with a link to our Australia Post booking portal. Returns due to change of mind or incorrect product selection will have a freight cost of $10 deducted from their final credit or refund.

Please note that all claims will be honoured at the discretion of Skin Juice and confirmed with the customer via their chosen email address.

Refunds will be processed via the same payment method that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any. Please note, the value of the returned item may change due to any promotions or discounts applied to the order including but not limited to shipping discounts. We will do our best to process returns within 5 business days of receipt. Credits will be issued as voucher codes to be redeemed through our website and any refunds will be issued to the original form of payment.

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Facial In A Jar is BACK!

These express exfoliating masks give you gloriously glowing skin, in 5 minutes or less.

A complete facial treat that helps smooth and resurface the skin while also feeding your skin a juicy dose of nutrients. Plumping Pumpkin helps to target signs of ageing, uneven skin tone, dehydration, redness and congestion, while Brightening Berry helps to target dehydration, congestion, irritation and inflammation.

They're just like an express facial, in a jar. Magic ✨

Need some help with your skincare routine?

We'd love to help! Tell us what you would like to know and someone from our team will get in contact.

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Sensitivity explained:

Sensitivity in skin doesn't always present as obviously red, inflamed or irritated skin.

When sensitive skin is balanced, the outer layer of our skin (called the lipid barrier) is intact, and inflammation and irritation should all be under control. If it becomes compromised that's when we notice changes - like redness, tight skin, shiny skin, excess oil or breakouts.

These changes are a consequence of the sensitivity. For example, your skin may have been stripped of its natural protective oils which then in turn causes it to produce more oil and lead to breakouts.

By treating the sensitivity first and working to get the skin balanced your skin function improves and a lot of these other signs such as breakouts start to reduce in appearance as well.

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Use the code ROUTINE15 to receive 15% off your order

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Skin Juice acknowledges the Traditional Owners of the land, and recognise their continuing connection to land, waters and culture. We pay our respects to Elders past, present and emerging.